Why Has an Item Been Cancelled From My Order?

Items may be cancelled from your order if we have insufficient stock to fulfill your order during our picking process and it is a discontinued product. 

Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately, on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers on a first come, first served basis. We will contact you if any items on your order have been cancelled and a refund or credit will be processed.

This process may take up to 5 days depending on your bank’s procedures. For orders placed from overseas, this may take longer. Please contact your bank for details.