Missing a Refund or Exchange After Return

Sometimes returning goods do not have the completed information/form that we require, to enable us to process the return.

If you are still waiting for an exchange/refund on the item(s) you have returned, it may be included in our unidentified returns.

Please contact us at [e-mail] and provide us with the following information:

• Attach the proof of postage that's requested when returning goods
• Details of the items that were returned to us
• Information on what packaging you returned your item in.

This will eliminate any delays in investigating your enquiry.