Scout Store Official Stockist Terms and Conditions

Please find the official Whole Terms and Conditions Below: 

SCOUT SHOPS LIMITED TA SCOUTSTORE

SALE TERMS & CONDITIONS CREDIT AND NON-CREDIT LEDGER WHOLESALE CUSTOMERS 

1. INTERPRETATION 

1.1 The following definitions apply in these Conditions: 

Buyer/You/Your: the person, firm or company who purchases the Goods from the Company. 

Company/ Our/Us/We/: Scout Shops Limited 

Consumer: a Buyer who is not purchasing Goods for the purposes of a business. 

Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods, as formed in accordance with Condition 2. 

Day: any day between Monday to Friday (inclusive) except a day which is a statutory holiday in England. 

Goods: any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them). 

Special Order: a Contract which involves the supply of Goods which either (a) the Company does not generally hold in stock, or (b) will be made or altered to the Buyer’s specification (including the addition of a logo, or initials or other identity) etc. 

Written or in writing shall include transmissions by email and /or facsimile transmissions unless the Company specifies otherwise. 

Social Media Such as Meta, X, Instagram, Tik Tok and LinkedIn

1.2 Words in the singular include the plural and, in the plural, include the singular. 

1.3 Headings do not affect the interpretation of these Conditions. 

2. APPLICATION OF TERMS 

2.1 Applications for a Credit Account will be by invitation only On confirmation of a completed application you will be provided with an Account number. Please ensure this number is on all orders and correspondence. Any changes to contact details or changes in Badge Secretary must be notified to Us in writing, using the correct form available from Our Sales Office. 

2.2 In order to provide You, with a consistent and high-quality service we must ask You to accept these terms and conditions in their entirety. By placing an order, You confirm you have read and accept the Our terms and conditions. Subject to any variation under Condition 2.3 these terms and conditions supersede all others. Should you not wish to accept these terms we would ask you not to proceed with an Order. 

2.3 You acknowledge that You have not relied on any statement, promise or representation made or given by or on Our behalf which is not set out in the Contract. Nothing in this condition shall exclude or limit Our liability for fraudulent misrepresentation. 

2.4 These Conditions apply to all Our sales, whether by mail order, telephone, email, fax or Our websites, and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a Director of the Company. 

2.5 Each Order or acceptance of a quotation for Goods by You to Us shall be deemed to be an offer by the Buyer to buy Goods subject to these Conditions. 

2.6 Any quotation is given on the basis that no Contract shall come into existence until We confirm the acceptance of Order to You. We will hold the quotation for You for a period of 30 days from its date, provided that the We have not previously withdrawn it. 
2.7 In the case of Special Orders, We may accept an order for certain bespoke or individualised items. Please be advised that in these cases additional terms and conditions will apply. We will not create a contract until You have been advised of these in our quotation. 

3. DESCRIPTION AND SPECIFICATION 

3.1 The quantity and description of the Goods shall be as set out in Our quotation or acknowledgement of order. Where Goods ordered are not in stock, you will be advised, and these items will be sent as soon as they are available.

3.2 All samples, drawings, descriptive matter, specifications and advertising issued by Us and any descriptions or illustrations contained in Our catalogues, brochures or websites are for the sole purpose of giving an approximate idea of the Goods described in them. 

3.3 In the case of Special Orders, You shall: (a) ensure that all requirements are specified fully, correctly and clearly; and (b) provide Us with such consents or confirmation regarding the use of logos or designs as We may request; and (c) accept all responsibility for any errors or omissions with Your specifications. 

4. DELIVERY 

4.1 Unless otherwise agreed, by Us, delivery of the Goods shall be made to the address for delivery as stated in the Order. Delivery shall be, in Our opinion, by such method as appropriate for the Goods ordered. and may require a signature on receipt. 

4.2 All orders are subject to a £12 carriage charge UK. Overseas Orders (including Channel Islands and British Forces) will be charged at the cost of Carriage and packaging. 

4.3 Goods will normally be delivered within 5 working days, from the day after we receive Your Order, in mainland UK. Additional timescales may apply to Special Orders. For orders sent overseas, (including the Channel Islands and British Forces) We will use a carrier appropriate to the type of order. In these instances, timescales for delivery may be affected. We shall endeavour to deliver the Goods within 28 days after we accept an Order, unless otherwise agreed or in the case of a Special Order. Any dates specified by Us for delivery of the Goods are intended to be an estimate, and we will not be liable for any delay in delivery, and You will not be entitled to terminate or rescind the Contract unless such delay exceeds 120 days. 

4.4 If for any reason You fail to accept delivery of any of the Goods, or We are unable to deliver the Goods on time because You have not provided appropriate instructions, documents, licences or authorisations: (a) risk in the Goods shall pass to You (including for loss or damage caused by Our negligence); (b) the Goods shall be deemed to have been delivered; and (c) the Company may store the Goods until delivery, and You may be liable for all related costs and expenses (including, without limitation, storage and insurance). 

4.5 We may deliver the Goods by separate instalments. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle You to dispute or cancel any other Contract or instalment. 

5. NON-DELIVERY 

5.1 The quantity shown on the despatch note will be considered proof of the quantity received by You, unless You can provide evidence proving the contrary. 

5.2 We shall not be liable for any non-delivery of Goods (even if caused by Our negligence) unless You give written notice to Us of the non-delivery within 3 days of the date when the Goods would in the ordinary course of events.

have been received. 

5.3 Any liability by Us for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the Contract rate against any invoice raised for such Goods. 

6. RISK/TITLE 

6.1 If you are an individual, sole trader, small partnership (of two or three partners) or unincorporated association: ownership of the Goods and risk in the Goods shall pass to you from when they leave Our premises or, in the case of Goods despatched by a third party or agency on our instruction, from the time when they leave the premises of the third-party agency. The remainder of this Condition 6 shall not apply to You. 

6.2 If You are not an individual, sole trader, small partnership (of two or three partners) or unincorporated association: risk in the Goods shall pass to you from when they leave Our premises or, in the case of Goods despatched by a third Party or agency on our instruction, from the time when they leave the premises of the third party or agency, and the following provisions of this Conditions 6 shall apply to You. 

6.3 The Goods are at Your risk, from the following times: (a) In the case of Goods despatched from Our premise at the point of delivery; Or the premises of any third party or agency working on Our behalf. 

6.4 Ownership of the Goods shall not pass to You until We have received in full (in cash or cleared funds) all sums due to it in respect of: (a) The Goods; and (b) all other sums which are or which will become due to Us from You on any account. 

6.5 Until ownership of the Goods has passed to You, You shall (but subject to Condition 6.6): hold the Goods in trust on the Company’s behalf, (a) store the Goods (at no cost to the Company) separately from all other Goods You may hold or any third Party in such a way that they remain identifiable as Our property; (b) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and (c) maintain the Goods in satisfactory condition and keep them insured on Our behalf for their full price against all risk to Our reasonable satisfaction;(d) On request You shall produce the policy of insurance to Us. 

6.6 You may resell the Goods before ownership has passed to You solely on the following conditions: (a) any sale shall be effected in the ordinary course of Your business at full market value; and (b) any such sale shall be of Our property on Your behalf and You shall deal as principal when making such a sale; and (c) under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or You cease to trade; or (d) You encumber or in any way change any of the Goods. (e) The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company. 

6.7 You grant Us, Our agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where right to possession has terminated, to recover them. 

6.8 Where We are unable to determine whether any Goods are the Goods in respect of which Your right to possession has terminated, You shall be deemed to have sold all Goods of the kind sold by Us to You in the order in which they were invoiced to You. 

6.9 On termination of the Contract, howsoever caused, Our (but not Your) rights contained in this Condition 5.3 shall remain in effect. 

7. PRICE 

7.1 The price for the Goods shall be the price set out in our price list or websites, if Ordering online, on the date on which the Order is placed. Unless otherwise agreed such as in a Special Order or bespoke quotation. 

7.2 The prices for the Goods are Inclusive of VAT (where applicable). For badge Orders the prices for the Goods are set out as Gross and Net. The gross price represents the recommended retail price; the Net price reflects the 10% discount given to Approved Badge Secretaries. 

8. PAYMENT 

8.1 Payment is only accepted in pounds sterling. The payment is to be received and funds cleared within 30 days from the date of invoice. 

8.2 You shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement. 

8.3 Time for payment shall be of the essence. 

8.4 If You fail to pay Us any sum due pursuant to the Contract, You shall be liable to pay interest to Us on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank PLC, accruing on a daily basis until payment is made, whether before or after any judgment. Where applicable, We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. 

9. QUALITY AND RETURNS 

9.1 We regret We will not be able to accept returns for the following: (a) Special Orders; or (b) Purchases of audio or video recordings which have been unsealed after delivery. 

9.2 Should You wish to return any Goods You should notify the Company within 28 days of delivery (either by Letter to our head office address, or by email to [e-mail] on confirmation of your request We will issue you with a returns form and reference and the following shall apply: (a) You should return the Goods unused and with their original packaging: (b) You should notify Us as to whether a returned product requires replacement of the Goods or a refund of the price paid; and (c) You are responsible for the cost of returning the Goods unless the items are faulty, incorrectly delivered or substitutions. We recommend you use registered or recorded delivery; and (d) In the event that you fail to return these items, or they are returned at Our own expense, We will charge you the direct cost of the return even in the event that we have already refunded Your money. (e) For badges or other items, ordered from a badge account, being returned, that were not supplied damaged or incorrectly, we reserve the right to apply a 10% handling charge or a minimum charge of £5 for this service and (f) Due to the nature of our promotions we are unable to offer you a refund for the main or qualifying item alone

9.3 Nothing in this Condition 9 will affect Your statutory rights. 

9.4 Should you have any query or complaint about our products or services please contact our Customer Services Team on by email [e-mail]

9.5 All products being returned must be listed clearly, including all required details such as the order number, reasons for return, product SKU/size/colour etc. If the return form is missing any of the relevant information, We reserve the right to refuse Your return and the items shall be sent back to You, at Your cost.

9.6 Any returns received that are not in compliance with Our Terms & Conditions can be refused by Us and will incur an administration fee of £10, in addition to any other costs that may apply.

10. LIMITATION OF LIABILITY 

10.1 Subject to Condition 4 , Condition5 and Condition 9, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to You in respect of: (a) any breach of these Conditions; (b) any use made or resale by You of any of the Goods, or of any product incorporating any of the Goods; and (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. 

10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract. However, nothing in these Conditions excludes or limits Our liability: (a) for death or personal injury caused by Our negligence: or (b) under section 2(3), Consumer Protection Act1987; or (c) where it would be illegal for Us to exclude or limit our liability, or attempt to do so. 

10.3 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the Contract shall be limited to the Contract price. We shall not be liable for any indirect or consequential loss. 

11. ASSIGNMENT 

11.1 We may assign the Contract or any part of it to any person, firm or company. 

11.2 You shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company. 

12. FORCE MAJEURE 

We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by You (without liability to You) if We are prevented from or delayed in the carrying on Our business due to circumstances beyond Our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 60 days, You shall be entitled to give notice in writing to Us to terminate the Contract. 

13. GENERAL 

13.1 Each right or remedy in these terms and conditions are severable. If any provision of these terms are held to be unenforceable by any competent authority in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected. 

13.2 Any waiver by Us of any breach of, or any default under, any provision of the Contract by You shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. 

13.3 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. 

13.4 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. 

13.5 We may change these terms and conditions from time to time. We recommend that you review our terms and conditions on a regular basis. 

13.6 We will use every reasonable endeavour to verify the accuracy of the information posted on this website, but we cannot guarantee its completeness or accuracy. 

13.7 Every effort is made to ensure the colour depicted on Our websites matches as closely as possible to the actual product. Due to technical limitations some colours may vary. 

13.8 This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website. 

14. SOCIAL MEDIA Meta, X, Instagram Etc.

14.1 Official Stockist may not advertise their business on any Scout Store Social Media Channels.

14.2 All images are the property of Scout Store and may not be replicated without the specific permission of Scout Store.

14.3 Any Social Media communications considered to bring the Scout Store name into disrepute or contravening the Scouts values, may result in your account being closed.

15 BRICKS AND MORTAR Stockist trading from a physical building, rather than doing business only on the internet.

15.1 Official Stockist serve the local Scouting community through a physical bricks and mortar shop. If you close your bricks and mortar shop you must notify Scout Store immediately.

15.2 We reserve the right to visit bricks and mortar premises, without notice, during Your advertised business hours.

16. COMMUNICATIONS 

16.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first-class post or sent by fax to the registered offices listed below: 

The Company’s registered office is: 

Scout Shops Ltd, Lancing Business Park, Lancing, West Sussex, BN15 8UG. Company Number 1101498, VAT Number GB 872 854 82, Fax Number 01903 750 359. 

16.2 We will try our utmost to respond to any queries you may have as soon as possible, and within a maximum of 28 days, after receipt of your query.